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Warranty & Return Policy |
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WARRANTY - ON LINE REGISTRATION Congratulations on your purchase. Your Orbita watchwinder should provide you with many, many years of trouble-free service. It comes to you complete with a two-year warranty for any defects in materials and/or workmanship. In order to provide you with proper support, and to keep you updated with information on performance enhancements, accessories and new product announcements, we ask that you take a minute to register your Orbita watchwinder. Be assured that we will not furnish your name, address or any other information you provide to us to any "third" parties. Please complete the information below and click the 'Submit Form' button below. EXTENDED WARRANTY PURCHASE As there is always the possibility that any electro-mechanical device may fail due to unforeseen circumstances, Orbita also offers you an optional extended warranty providing for an additional three (3) year coverage period to insure against such contingencies. If you would like to purchase this option, please indicate where appropriate below and you will be contacted by an Orbita staff member as soon as possible. For security, we do not ask for your credit card info on this form. RETURN POLICY Guarantee - Orbita products are sold subject to a 30-day trial period with a money-back guarantee regardless of reason. However, this policy does not apply to items purchased as “Promotions.” All “Promotion” items are final sale. Please note that shipping charges are not refundable. Should you choose to make a return for any reason, all return shipping and insurance charges are to be paid by you. When You Receive Your Package - Merchandise must be inspected upon receipt for shipping damage. Please retain all shipping materials including boxes, packaging, and labels, in the event you need to return any items. In Case Of Shipping Damage - Please call us immediately for a Return Authorization number. We will request UPS or Federal Express to pick up any damaged items. Once the pick-up is made, we will then replace the damaged items. ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING.Returns - Please call 910-256-5300 for a Return Authorization Number. NO RETURNS OR EXCHANGES WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER. This number must be marked on the outside of the return packaging. Items must be returned in the original packaging and should be insured for the retail value. Address returns to: Orbita
Corporation 1205 Culbreth Drive Wilmington, NC 28405 Ship items to us via UPS or Federal Express, so that they can be easily tracked and you will have access to our signature showing proof of delivery. If you wish to return a unit via US Mail, please note that WE WILL NOT BE RESPONSIBLE FOR ANY MAILED UNITS THAT DO NOT REQUIRE A SIGNATURE. This is for your benefit. Packages should be sent via numbered insured mail with a green “return receipt requested” card attached. It is important that you retain the signed green card when it is returned to you as proof of receipt at ORBITA. |